The offer and sale of products made on the www.lulylab.it website are governed by these General Terms and Conditions For further legal information, please refer to the following sections: Terms and Conditions, Privacy Policy and Right of Withdrawal. The customer must read these general terms and conditions of sale carefully before placing an order. Submission of the purchase order implies full knowledge and acceptance of both the aforementioned general terms and conditions and of what is stated in the Order Form. Once the online purchase procedure has been completed, the Customer must print out and keep these general terms and conditions of sale and the order form, which has already been read and accepted.

1. Object

1.1 These general terms and conditions of sale apply to the online sale of products via an e-commerce service on the www.lulylab.it website. The main features and prices of the products (including any additional costs) are clearly displayed on the website, given the large number of products available.

1.2 Products sold on the site may only be purchased and delivered in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.

2. Subjects

The products are sold directly by OT-TO 22 s.a.s di Paolo Lorenzetti & C. with registered office in Italy, Strada al Traforo di Pino n.47 10132 Torino (TO) | REA Number: TO – 1313671VAT Number: 12753900013 | Aut. Comm. Food and non-Foo REP_PROV_TO/TO-SUPRO/0103996 del 23/12/2022 – henceforth OT-TO 22 or the Seller).

For any additional information request, you can contact OT-TO 22:
via e-mail at the following address: otto22sas@gmail.com
by phone at the following address: +39 011.544739
via mail at the following address:
OT-TO 22 s.a.s
Strada al Traforo di Pino n.47 10132 Torino (TO) – Italia

2.1 These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on www.lulylab.it and do not, however, govern the provision of services or the sale of products by parties other than the Seller that are present on www.lulylab.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we recommend that you check their terms and conditions, as the Seller is not responsible for the provision of services by parties other than the Seller.

2.2. The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Terms and Conditions of Sale.

2.3. Products offered on www.lulylab.it are intended for customers over 18. If you are under 18 years of age, you must first have the consent of one of your parents or legal guardians in order to purchase on www.lulylab.it. Remember: this always applies, not only to our site, but to all sites you visit on the Internet: when surfing the Internet you see or are asked for information that you do not understand or that is not clear to you, always ask your parents for help. By placing an order through this website, you assure us that you are of legal age (18 years) and possess the legal capacity to enter into binding contracts.

2.4. The Customer is forbidden to enter false, and/or invented, and/or fictitious names in the on-line order procedure and in further communications. The seller reserves the right to prosecute any violation and abuse in the interest and for the protection of all consumers.

2.5. By accepting these terms and conditions, you also indemnify the Seller against any liability arising from the issue of incorrect tax documents due to errors in the data provided by you when placing your order online, which you, as the customer, are solely responsible for entering them correctly.

3. Selling via e-commerce service

3.1. An online sales contract is a distance contract for the sale of movable goods (hereinafter referred to as “Products”) concluded between you, as the Customer, and OT-TO 22 S.a.s., as the Seller, within an e-commerce platform maintained by the Seller, which for this purpose uses the distance communication technology known as the Internet.

3.2. In order to finalise the contract for the purchase of one or more Products, you shall fill in the order form in electronic format (hereinafter Order) and send it to the Seller through the Internet following the relative instructions.

3.3. Nell’Ordine sono contenuti:
1. un rinvio alle presenti Condizioni Generali di Vendita;
2. informazioni e immagini di ciascun Prodotto ed il relativo prezzo;
3. i mezzi di pagamento che potrai utilizzare;
4. le modalità di consegna dei Prodotti acquistati e i relativi costi di spedizione e consegna;
5. un rimando alle condizioni per l’esercizio del tuo diritto di recesso;
6. le modalità e i tempi di restituzione dei prodotti acquistati.

3.4. Although the Seller constantly takes measures to ensure that the pictures shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimise inaccuracies, some variations are always possible due to the technical characteristics and colour resolution features of the computer you are using. Consequently, the Vendor shall not be liable for any inadequacy of graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations have merely an illustrative function.

3.5. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions including the Information on the right of withdrawal and processing of personal data.

3.6. The contract will be concluded when the Seller receives your order form via the Internet, after having checked that the data relating to your order are correct.

3.7. La lingua a disposizione per concludere il contratto con il Venditore è l’italiano e la legge applicabile è quella italiana.

3.8. Once the contract is completed, the seller will be in charge of the processing of your order.

4. Evading the order

4.1. By submitting your order via the Internet, you unconditionally accept and undertake to comply with these general terms and conditions in your relations with the Seller.

4.2. Upon conclusion of the contract, the Seller will send you an Order Confirmation by e-mail, containing a summary of the information already contained in the Order described in Sections 3.3, 3.4 and 3.5.

4.3. The Seller, prior to sending the Order Confirmation, can request further information from you by e-mail or on the telephone number indicated by you, with reference to the Order you have placed via the Internet.

4.4. The Seller may not process your orders if they do not provide sufficient guarantees of solvency or if they are incomplete or incorrect or if the Products are not available. In such cases, we shall inform you by e-mail that the contract is not concluded and that the Vendor has not carried out your Order specifying the reasons. In that case, the sum previously committed to the Customer’s method of payment will be decommitted.

4.5. In the event that the products listed on the website are no longer available after the Order has been placed, the Seller shall inform you promptly and in any case within thirty (30) working days from the day after the day on which you have sent your Order to the Seller of the unavailability of the ordered Products. In that case, the sum previously committed to the Customer’s method of payment will be decommitted.

4.6. The Vendor undertakes to deliver the ordered products to the Customer no later than 30 days from the date of conclusion of the contract.

4.7. Each sale made by the Seller through the online sales service may relate to one or more products, with no quantity limit for each item.

4.8. The seller reserves the right to refuse orders from a customer with whom a legal dispute relating to a previous order is pending. This applies equally to all cases in which the Vendor considers the customer to be unfit, including the case of previous breaches of terms and conditions for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.

5. Sales Prices

5.1. Unless expressly specified, all prices of the Products and shipping and delivery charges indicated on the website and in the Order include VAT and are expressed in Euro. The price is always and only the one indicated on the site at the moment of the transmission of the order by Internet. The prices of the Products and shipping and delivery charges may vary without prior notice. Therefore, make sure of the final sale price before placing your order.

5.2. All products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered as not including any costs related to customs duties and related taxes, which cannot be calculated in advance, if the shipment takes place in non-EU countries or in countries where import charges are provided for by current legislation. In this case, the existence of any additional costs indicated above will be clearly mentioned when placing and revising the Order, and the precise amount of such costs will be communicated by the Carrier to the Customer at the time of delivery of the products.

5.3. These costs must therefore be paid by the Customer directly upon delivery of the Products in accordance with the instructions set out in the Order Confirmation.

6. Methods of payment

For payment of the price of the Products and the related shipping and delivery costs, you may follow one of the methods indicated in the order form at www.lulylab.it and which are summarised below:

1. Credit and prepaid cards. For online orders on our site, we accept both credit card and prepaid card payments via the Stripe circuit, with no additional charge on the cost of the product and shipping. It is clear that you must be the holder of a valid credit card when ordering Products purchased online and that the name on the credit card must be the same as the name on the billing information. Without these prerequisites, it will not be possible to proceed with the order.
2. Satispay
3. Bank transfer. You can pay your order quickly and securely using your home banking. The amount will be debited directly from your bank account.

At no time during the purchase process is the Seller able to know your credit card information (e.g. credit card number or expiry date), which is transmitted via a connection protected by encrypted protocol directly to the site of the party handling the electronic payment (banking institution or Stripe). No computer records of the Seller will retain such data.
Under no circumstances, therefore, can the Seller be held liable for any fraudulent and improper use of credit and prepaid cards by third parties.

7. Shipment and delivery

7.1. Ogni spedizione contiene:
1. i/il prodotti/o ordinati/o;
2. il relativo documento di trasporto/fattura accompagnatoria;
3. eventuale documentazione accompagnatoria richiesta in base al Paese di spedizione
4. eventuale materiale informativo e di marketing.

7.2. Delivery of Products purchased via the Seller’s website can take place in several ways, the most usual of which is Delivery to the Customer’s home.

7.3. The shipping costs are set as follows:

• Italy (excluding islands and remote areas): 5.00 euro
• Islands and remote areas: 6,00 euro

N.B.: Remote areas are those on the list provided by our supplier BRT Courier.

7.3. The purchased products shall be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order by insured shipment. See the Shipping section for additional information on costs, shipping times, shipping methods and countries served.

7.4. When you receive the goods, we ask that you check that the parcels are undamaged If there are any anomalies, you must have the courier identify and record them and refuse the delivery. Failure to do so will prevent you from exercising your rights.

8. Right of Withdrawal

8.1. Il diritto di recesso è sottoposto alle seguenti condizioni:
1. i Prodotti resi vanno restituiti nella loro interezza e non su parti o componenti di essi;
2. i Prodotti resi non devono essere stati utilizzati o danneggiati;
3. i Prodotti resi devono essere restituiti nella loro confezione originale;
4. i Prodotti resi devono essere inviati al Venditore in una sola spedizione. Il Venditore si riserva il diritto di non accettare Prodotti di uno stesso Ordine resi e spediti in momenti diversi;
5. i Prodotti resi devono essere consegnati al corriere entro quattordici (14) giorni decorrenti dalla data in cui hai ricevuto i prodotti;

8.2. When filling in the Online Return Form, you will receive all the necessary information for the return of the Products.

8.3. As an alternative to the above, you may also submit any other explicit declaration of your wish to exercise the right of withdrawal.

8.4. Only if the Customer is a Consumer (meaning by this definition any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out), he shall have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, by notifying the Seller within a period of fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods. The time limit is met if the customer returns the goods before the end of the 14-day period. Ti ricordiamo che, come previsto dalla vigente normativa, il diritto di recesso è escluso e non può quindi essere esercitato nel caso i prodotti che hai acquistato siano stati personalizzati su tua esplicita richiesta al momento dell’inserimento dell’Ordine.

8.5. Per esercitare il diritto di recesso hai le seguenti possibilità:
1. Se sei un utente registrato devi accedere dopo esserti autenticato mediante username e password alla sezione My Account del sito. Qui nella sezione I miei Ordini troverai un link per scaricare il Modulo di Reso Online; entro il termine di 14 (quattordici) giorni dal giorno del ricevimento del Prodotti, potrai comunicarci la volontà di recedere dal contratto, segnalando quali Prodotti verranno restituiti.
2. Se hai effettuato il tuo ordine senza essere registrato al sito www.lulylab.it, inviaci una email tramite il modulo contatti che trovi in homepage del sito www.lulylab.it o nella pagina “contatti” specificando la tua email e la motivazione della richiesta. You will be contacted by OT-TO 22 staff who will send you the Online Return Form.

8.6. In case the Seller, for the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than the price that would normally be charged if purchasing them individually (e.g. 5×4, 3×2, etc.), the right of withdrawal may also be exercised by returning only some of the purchased products: in this case, the price will be recalculated taking as reference the price normally charged for the purchase of the single product. In all other cases (e.g. combined sales, prize operations, etc. etc.), the right of withdrawal may only be exercised with the return of all the Products purchased.

8.7. If the right of withdrawal is exercised by you in accordance with the preceding conditions (paragraphs 8.1, 8.2, 8.3, 8.4), the Seller must refund the sums paid by the customer no later than 14 days from the day on which he was informed of your decision to exercise the right of withdrawal, under the condition that he has already received the return of the goods or that you provide the proof that you have already sent the goods back to the Seller. The Vendor shall use the same method of payment that you used for the initial transaction, unless you explicitly request the Vendor to use a different method of payment and the Vendor agrees to this. For example, the reimbursement methods that may be used are as follows: re-credit to your credit card, transfer to your bank account.

8.8. In case of withdrawal, the only costs to be charged to you will remain the initial costs of shipping the order of the purchased products. All other costs shall be reimbursed to you by the Seller, including the costs of delivery of the returned goods following the exercise of the right of withdrawal (except for the additional costs resulting from your possible choice to use a different and more expensive mode of delivery than the standard type of delivery offered by the Seller).

8.9. The Seller also undertakes to cover the initial shipping costs of the Products exclusively in case of damage to the Products due to transport or shipping errors by the Seller. Only in this case the seller will also refund the amount you have paid in delivery charges. The Vendor will send an express courier to collect the Product at the address indicated by you.

8.10. For the return, you must exclusively use the courier indicated by the Vendor in the Online Return Form: in this way, you will not have to pay the cost of returning the purchased products yourself as this payment will be made directly by the Vendor on your behalf. Then, with the exception of the provisions of point 8.7 above and for cases of return due to product defects, the Vendor will deduct from the refund due to you a sum equal to the cost previously incurred by you for shipping and delivery of the purchased products to your home, or the shipping costs normally provided for the country of delivery. Moreover, from the moment the purchased products are returned to the courier indicated by the Vendor in the online return form, the Vendor releases you from any liability in the event of loss of or damage to the products during transport.

8.11. In case of withdrawal, the Vendor will refund the corresponding amount within 30 days from the date of receipt by the Vendor of the returned Products in the manner indicated above, by crediting the amount to be refunded with the same payment method you chose at the time of the Order.

8.12. In case of withdrawal without complying with the procedures set out above (e.g. after the 14 days provided for by law, or without having filled in the online Return Form, etc.), the Vendor will resend the purchased Products to you and will also charge you for the additional shipping costs.

8.13. Il Diritto di recesso non può essere applicato nel caso di prodotti personalizzati su tua esplicita richiesta al momento dell’inserimento dell’Ordine.

9. Warranty of non-compliant products

9.1. The Vendor is responsible for any defect in the products offered on the site, including non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.

9.2. Se il Cliente ha stipulato il contratto in qualità di Consumatore (intendendosi con tale definizione qualsiasi persona fisica che agisca sul sito per scopi estranei all’attività imprenditoriale o professionale eventualmente svolta), la presente garanzia è valida a condizione che vengano rispettate tutte le condizioni di seguito indicate:
1. il difetto si manifesti entro 24 mesi dalla data di consegna dei prodotti;
2. il Cliente presenti reclamo formale relativamente ai difetti entro un massimo di 2 mesi dalla data in cui il difetto è stato da quest’ultimo riconosciuto;
3. venga compilato correttamente il Modulo di Reso Online.

9.3. In particular, in the event of non-conformity, the Customer who has entered into the contract as a Consumer shall be entitled to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in respect of the disputed goods and the consequent refund of the price.

9.4. All return costs for defective products will be covered by the Seller.

10. Contacts

For any inquiries, OT-TO 22 staff are at your disposal and can be contacted at the following email otto22sas@gmail.com, or at the following address:

OT-TO 22 S.a.s.
Strada al Traforo di Pino n.47
10132 Torino (To)